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Terms and Conditions

Prices The prices payable for the goods that you order are those shown in our web site (E&OE). If, due to unforeseen circumstances, there is a price change on any item on your order, we will advise you prior to the order being despatched. All prices are shown in pounds sterling and include UK VAT.

Delivery We do our utmost to dispatch your order within 24 hours of receiving your order. While we endeavour to hold sufficient stock, if for any reason we are unable to dispatch your order within 3 working days we will email you before deciding how to proceed. Please note - on some overseas orders, particularly kits, additional postage may need to be added as a result of the shipping costs charged to us. We will always advise what these costs are before shipping. If you do not receive the goods you ordered please inform us as soon as possible. We will be unable to trace goods lost in transit if notification is after 30 days and therefore will be unable to refund any monies already paid. Full Payment must be received before your order can be dispatched.

VAT Where applicable, items on the web site already have the standard rate of UK VAT (sales tax) added. Customers within the EU who are VAT registered (and are able to provide proof of a VAT registration number) can be supplied without the UK VAT. For countries outside the EU, Value Added Tax (VAT) is deductible on all items that contain VAT.

Cancelling As per your statutory rights, you have the right to cancel your order within 7 working days but must notify us within this time that you wish to cancel. You are required to take good care of the goods and return them to us at your own cost within 30 days. The product(s) must be complete, unused and in 'as new' condition, returned in the original packaging. If the returned item is in a condition which does not enable us to resell as new, we reserve the right to make a charge from any refund to cover this cost. We recommend that goods are returned by recorded or insured delivery. No refund will be provided for lost goods being returned to us, as this is the responsibility of the sender. We cannot cancel or refund your purchase if:

  • The seal is broken on any software in the case of a simulator.
  • If the goods were Special Ordered and are not a normal stocked item.

Faulty Goods If goods are returned as faulty, and are clearly faulty from new, we will provide a replacement. If the item is used, or modified in any way from that supplied, the item will be sent back to the supplier - following which a decision be made in respect of a refund or replacement.

General Information We never disclose buyer's information to third parties. All measurements are approximate and on some occasions these have been rounded up or down for convenience. Although every effort has been made to ensure that the information on this site is correct we cannot guarantee that there are no inaccuracies. We will endeavour to correct anything brought to our attention. Should an item be inadvertently incorrectly described then the consumer will be entitled to a full refund on the return of the goods. All Images used on the website are for illustrative purposes only. Age Restricted Products: This applies to (but is not restricted to) paints, solvent based liquids, knives, blades and some tools. By placing an order for these products, you declare that you are 18 years of age or older. It is the purchaser's responsibility to ensure that these items are not used by any person under the age of 18. West London Models will at no time be liable for any damage or loss arising from the use of or inability to use this website or the services or content provided from and through this website. Furthermore, West London Models makes no representations or warranties, implied or otherwise, that the content available from this website is free from errors or omissions. Due to the nature of radio control modelling, West London Models cannot be held responsible for any damage or loss arising from the use or inability to use any products sold on this website.